Return & Refund Policy

At Cygnoverse, we are committed to delivering high-quality digital services, including branding, social media marketing, video editing, website development, and Shopify store development.
This Return & Refund Policy explains how refunds, revisions, cancellations, and project delivery are handled.

By placing an order with Cygnoverse, you agree to the terms detailed below.

Nature of Our Services

Cygnoverse provides digital services, not physical products.
Most of our work involves:

Custom designs
Digital strategy
Branding assets
Website development
Shopify builds
Video editing & motion graphics
Content creation

Because these services require significant time, planning, and labour, they are generally non-refundable once work has begun.

Eligibility for Refunds

Refunds are only considered under specific circumstances:

You MAY be eligible for a refund if:

You request cancellation before any work has started
No files, drafts, or design concepts have been delivered
Our team has not initiated the service purchased

Refunds are NOT available when:

A project has already begun
Any work, drafts, concepts, or assets have been delivered
You approve initial concepts and later change your mind
Delays occur due to your unresponsiveness or incomplete requirements
You fail to provide the required content, images, copy, or login details
Third-party technical issues occur (hosting, domains, platforms, etc.)

Digital services fall under “non-refundable digital goods and bespoke services” as outlined in UK consumer regulations.

Non-Refundable Services

The following services are strictly non-refundable once started:

Logo design/branding kits
Social media content creation
Video editing & motion graphics
Website development (WordPress, custom build)
Shopify store development
Marketing strategy or consultancy
Ad campaign setup or optimization

Revisions & Satisfaction Guarantee

We aim to ensure customer satisfaction through structured revisions.

Included Revisions:

Most Cygnoverse packages include 1–3 rounds of revisions, depending on the service.

Revisions do NOT include:

Full redesign after approval
Changes outside the original scope
New brand direction / major redesign
Additional features not included in the initial package

If you require extra revisions, we will provide a customised quote.

Project Cancellation

You may request cancellation before work begins. If cancellation is accepted:

A partial refund may apply (processing fees may be deducted)
No refund is possible after pthe roject kickoff and team allocation

Cygnoverse reserves the right to cancel a project if:

The client is unresponsive for 10+ days
Requested work violates legal or ethical guidelines
Payment is incomplete or disputed

In such cases, no refund will be issued for work already completed.

Delivery Timeline & Delays

Cygnoverse will always provide an estimated delivery timeframe. However, timelines may be delayed due to:

Late submission of required assets
Incorrect or incomplete information
Client-requested changes or additional features
Platform issues (Instagram API, Shopify bugs, hosting downtime, etc.)

Delays caused by the client do not qualify for refunds.

Package Deals & Discounted Offers

For special deals (e.g., Christmas offers, 50% off for the first 10 customers):

Payments for discounted packages are non-refundable
These offers often include bundled work, making refunds impossible once work begins

Payment Disputes & Chargebacks

If a client initiates a chargeback after receiving work:

All delivered materials become void
Legal action may be taken to recover project costs and damages
Accounts may be suspended from future services

We encourage clients to communicate directly with us before opening disputes.

How to Request a Refund or Cancellation

Requests must be made in writing.

Email: contact@cygnoverse.co.uk
WhatsApp: +44 7438 642438

Please include:

Full name
Service purchased
Date of purchase
Reason for refund or cancellation
Any relevant order or invoice number

We review all requests within 3–5 business days.

Changes to This Policy

Cygnoverse may update or revise this Return & Refund Policy at any time. The effective date will always be shown at the top of this page. We recommend checking this page periodically for updates.

Indemnification

You agree to indemnify and hold harmless Cygnoverse, its employees, directors, and partners from any claims, losses, damages, or expenses arising from:

Your misuse of the website
Your violation of these Terms
Any third-party claims caused by your actions

Dispute Resolution

– The laws of England and Wales govern these Terms.
-Any disputes will be handled exclusively by the courts in London, United Kingdom.

Governing Law

In the event of a dispute:

You agree to attempt to resolve the issue informally by contacting us.
If unresolved, disputes may proceed to mediation or arbitration where appropriate.
Legal action may only occur when other methods have been exhausted.

Changes to These Terms

We may modify these Terms at any time. Updates will be posted on this page with a revised effective date. You are responsible for reviewing this page periodically.

Contact Us

If you have any questions or concerns about these Terms, please contact us:

Cygnoverse
70 Wembley Hill Road, HA9 8EA,London, United Kingdom

Email: contact@cygnoverse.co.uk
WhatsApp: +44 7438 642438